How to Order

Ordering with us is totally safe & secure. Once you have chosen an item to buy simply click on the ‘buy now’ button. Keep adding items until you have finished shopping and then click on the ‘view basket’ button to review your purchases and make any alterations. If you have a discount code to enter, do so now. Then click on ‘checkout’ where you will be asked for your payment information.

If you prefer to order by telephone and pay by cheque, postal order or credit/debit card, please call our order line on 01643 703600.

Paying by Paypal - Please call us on 01643 703600 and we will take your order by telephone & give you our paypal information. Alternatively, you can send us an email with your contact info & we'll get right back to you.

If you would like more images of the products we stock or have any queries about colours and product availability please do not hesitate to contact us. Email: info@liquidlines.co.uk

Delivery Options

UK Orders

We offer FREE standard delivery to mainland UK on all orders. Our free service cannot be tracked or sent for a guaranteed date, and we have to allow 15 working days for your order to be delivered. Most orders are dispatched on a same or next day basis. Delivery is normally made within 4 – 7 working days for mainland UK, in most cases much sooner than this. If your order is for delivery to Northern Ireland or the Highlands and Islands please allow extra time for delivery. Orders placed on a Friday may not be dispatched until the following Monday.

If you would like to speed up your order & sign for it so you know it is delivered to you safely , please choose our Signed For 1st Class upgrade service. This only costs £1.95 per order and means you will receive your order more quickly. Although it can't be tracked all the way, we can trace who signed for your parcel should it go astray.* (In some instances, due to size or weight of your parcel) this may not be available but we will contact you to let you know if this is the case)

if you need something urgently or would like to track your order from dispatch to delivery, we recommend choosing our next day service. See below for more information.

Please remember that orders may require a signature on receipt. *We will make every effort to ensure your order reaches you within the specified times but there may be occassions when this is not possible due to circumstances beyond our control.

International Orders

We are pleased to accept international orders.

Deliveries made outside of the UK are carried out by Royal Mail or Parcelforce.
Shipping costs are £9.95 per order to Europe and £14.95 per order to the rest of the world.
For some heavier parcels, charges will be made based on the country of destination and the weight of your parcel. We will contact you before charging your card if this applies. Please fill in your full address information in the boxes at checkout making sure your country is given..

Unfortunately we cannot ship large bulky items, such as boards overseas.

INTERNATIONAL/EUROPEAN ORDERS, PLEASE NOTE: FOR YOUR SECURITY, YOUR FIRST ORDER MUST BE SENT TO THE CARDHOLDERS ADDRESS. We carry out a number of necessary security checks for international orders & reserve the right to refuse an order if appropriate.

Shipments made outside of the UK may be subject to import duties and taxes. These are the responsibility of the recipient. For further information, please contact your local customs office.

International delivery is normally made within 7 working days but please note this is a guide and delivery can take longer depending on factors such as local customs offices. Please contact us if you are waiting for a parcel and would like to check its progress.

Next Day Delivery

Next day delivery is normally available within the UK only if your order is placed by noon the previous day. If there are any problems with your delivery we will contact you as soon as we become aware of them. Next day delivery within the UK is £8.50 per order. Next day deliveries are made on weekdays only. If you place your order on a Friday or over the weekend it will be dispatched on the following Monday. PLEASE ENSURE YOUR ADDRESS DETAILS ARE COMPLETE AND CORRECT WHEN YOU PLACE YOUR ORDER. THIS IS VERY IMPORTANT TO ENSURE YOUR RECEIVE YOUR ORDER ON TIME.

Please note we cannot accept next day deliveries on heavier items to addresses with postcodes that start with the following or on any deliveries for countries outside of the UK.
AB, BT, HS, IV, KA27, 28, KW, GY, HS, IM, IV, JE, KY, PH, PA, TR21,22,23,24 & 25, ZE, DD, FK19, 20, 21

Invoices

Invoices will be enclosed with the order unless otherwise requested. If your order is for a gift to be delivered directly to the recipient, please advise if you would like to invoice sent to a different address.

Returns

If you are not completely satisfied with your goods you may return them unused and in the original condition (tags attached) within 30 days of the invoice date. Please state if you require a refund or an exchange & please be sure to include your name, address & transaction number if you no longer have the original invoice. No refund can be given if goods are returned after this 30 day period. We regret that we cannot refund postage costs unless the item you are returning is faulty. Please note that you are responsible for any items sent back to us until they are received by us. For this reason we recommend you use an insured method such as recorded or special delivery to return items. If you require an exchange, the cost of posting your new item to you is covered by us.

Our returns address is:
Liquid Lines Surf Shop
Returns Dept
62 Staunton Road
Minehead
Somerset
TA24 6EA

Please note that if you received a discount on your order, your refund will be adjusted to allow for this and we will deduct the discount you received. Likewise, if you receive a free gift as part of a promotion & you return your goods for a refund, you must return the free gift also, or the retail price will be deducted from your refund amount.

Cancellation of Order

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from us for a full refund. Order cancellations must be made in writing, quoting your transaction number within 7 days.

Complaints

If you have any reason to feel you have been treated unfairly or you are disappointed with anything about your visit to us, please contact us immediately so that we can try to put things right. Our customers are the most important part of our business & we want you to be happy with your shopping experience.

You can write to us at Complaints Dept, Liquid Lines, 62 Staunton Road, Minehead, Somerset TA24 6EA or email us at complaints

We will respond to you within 24 hours of receiving your complaint and hope to resolve all problems within 5 working days.